Support.
We staff support ourselves. Email a question, a stuck task or a feature request, and a person writes back.
Write to us
Replies arrive within 1 business day. For an incident that blocks work, put "urgent" in the subject line and we triage faster. Include the matter name and the time you sent the email that went wrong.
Reply times
| Kind of request | Reply within |
|---|---|
| Critical, blocks work | Same day |
| Account or product question | 24 hours |
| General question or feature request | 48 hours |
Before you write
Many questions have answers in the FAQ: playbooks, redlines, document formats, pricing and security. Leela also answers questions about your trial, credits and billing if you email her directly.
Talk to the team
For anything easier to discuss live, book a 30-minute walkthrough. We set up a workspace and run a real document through it together. Schedule a walkthrough
Humblepaper, Inc., 169 Madison Ave STE 11274, New York, NY 10016.